“Do Not Call”

The federal ‘Do Not Call’ list is, I believe, a mixed bag.

On the plus side, there’s at least a slight chance that the number of telemarketing calls you’ll receive throughout the day will drop.  And under the law, you can ask those companies that call to take you off their list.  Unfortunately, Congress exempted itself and charitable organizations, as well as businesses you’ve done business with from that list.

Personally, I’d much prefer such laws to come  from the state houses, rather than from Uncle Sam.  One state might have much tougher laws, another might have fewer restrictions.  Of course, then you’d have the problem for the call center of keeping track of what state has what laws, and who could be called at what times, on what days, and how often.

My biggest complaint is the sheer number of calls you get from some companies.  You might call them for information, then be inundated with 5 or 6 or 8 calls a day for weeks on end.  That would be the area I’d like to see restricted.  No more than 2 or 3 calls per day, and for no more than about 7 or 8 days.  Anything more than that is a $1,000 fine per call.  And the business hiring the call center would be subject to the fine, not the call center itself.

When you get calls from a charity, you do have the option to ask them not to call you any more, and I believe there’s a fine if they don’t comply.  So many of these charities are, in my opinion, scams.  I asked a caller one time just how much of the money I might give would end up helping whoever it was- Veterans or the Highway Patrol or whoever.  The representative seemed pretty proud of the 20% that went to the group.  That kind of figure is more than a little disturbing.  Sure, there’s overhead, fundraising expenses and so on.  But 80%?  No, thank you.  Some, but not all, charities are evaluated by websites such as Charity Navigator.

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