If you’re looking for a job, do yourself a favor- stay as far away as possible from jobs at any call center. Voice of experience here.
I’m currently working on my 3rd project in the last 3 1/2 years. The first involved signing people up for Medicare Part D plans (the Prescription Drug Plan).
The 2nd was for a major provider of TV & Internet services. We handled billing issues, so a day consisted of a steady stream of people bitching about their bills going up. Of course, we had to try to sell them more services, driving the bill they were already whining about up even further.
And I’m currently doing outbound ‘warm’ sales calls. This is the best of the bunch, but it’s still a pain in the butt.
So what’s wrong with working at a call center?
1) Poor pay. Yes, it’s better than minimum wage, by about 25-30%. But when you’re told you’re a ‘professional’, you should get paid as one, and treated with respect instead of like you’re in 3rd grade
2) Poor benefits- Thank God I’m on my better half’s insurance. The surgery I had to have a couple years ago would have bankrupt us if I’d been on company coverage.
3) No raises- Ok, this isn’t entirely true, since about a year ago you started being able to earn up to .40/hour more every 6 months by having perfect attendance. And if you missed 1-3 days, you could still get .20/hour But this is solely based on attendance, not on performance. There are performance bonuses, but those standards change regularly, and are harder & harder to attain. Also- this raise was implemented after at least 5 years with NO raises at all.
4) Uncertainty- I’ve never worked anywhere with a higher turnover. Not so much people quitting, but people getting canned for failing to meet standards. Agents, Team Leaders & others seem to have a revolving door. The billing project usually has at least 2 classes, with 15-20 agents each, going on pretty much constantly. It’s a 4-5 week class, if I remember right.
5) Attitude- it’s like you’re in about 3rd grade with the ‘prizes’ they give out. Yeah, it can be kind of fun, but it’s just very juvenile.
Now, on the plus side, most of the co-workers I have are good. Friendly, helpful & you can share some laughs. But it doesn’t make up for the down side.
Do yourself a favor. Stay well away from call centers! Stay on unemployment for another few weeks- come here ONLY as a last resort!